Cancellation & Refund Policy

Your refund depends on how far your booking had progressed at the moment you cancel it, not a fixed cancellation fee:

• Full refund (100%): if you cancel while we are still searching for a cook, or after a cook has confirmed your booking but has not yet arrived.
• Partial refund (50%): if you cancel after the cook has already arrived at your home.
• No refund: if you cancel once the cook has started cooking, or after the booking is completed.

Cancel a booking directly from the Cookin app, from the booking's status screen. The refund percentage above is calculated automatically based on the booking's status at the moment you cancel.

If an assigned cook fails to arrive or cancels on their end, you receive a full refund regardless of how much time has passed.

Refunds are issued to the original payment method through our payment processor, Razorpay or PayU, depending on how you paid. Processing time depends on your bank or payment provider and is outside our control once initiated. We surface the refund status in the app as soon as our processor confirms it.

If your account is deleted, any remaining wallet balance is forfeited. See our Delete Your Account page for details.

For anything else about a specific booking's refund, contact us at thecookinapp@gmail.com.