Delete Your Account

The fastest way to delete your account is inside the app itself. Deletion is immediate and permanent.

• Cookin (customer app): open the Account tab and tap Delete Account at the bottom of the screen, then confirm.
• Cookin Partner (cook app): open the Profile tab and tap Delete Account at the bottom of the screen, then confirm.

If you have a booking that is still in progress or upcoming, complete or cancel it first. Accounts with an active booking cannot be deleted.

If you no longer have the app installed or cannot sign in, email us at thecookinapp@gmail.com from any address, with the subject line "Account deletion request" and the mobile number your account is registered under. We will verify that you control the number and complete the deletion within 7 days, confirming by reply.

• Your profile: name, email, photo, and phone number.
• Saved addresses and food preferences (customers).
• Identity verification documents and bank details (cooking partners).
• Chat messages, saved cooks, and sign-in sessions on all devices.
• Any remaining wallet balance is forfeited.

Records of completed and cancelled bookings, including payment, refund, and payout entries, are retained with your personal details removed, because accounting and tax law requires us to keep transaction records, and they may be needed to resolve payment disputes. Reviews you have written remain, no longer linked to an identifiable account. This retained data can no longer be used to identify you.

For anything else about your data, see our Privacy Policy or contact us at thecookinapp@gmail.com.